OBJECTIVES

• Support to build operation system for Collections Division. Take a role as contact point to consolidate all system bugs, errors as well as follow up fixing status.

KEY RESPONSIBILITIES

• Operate system(s) related to credit recovery activities; analyzing, assessing and making system operations productivity report.
• Support internal BUs to transfer arising system errors to relevant BUs to solve the problems and execute appropriate back-up operations plan.
• Work with Collections Departments to collect requirements and send them to PM, IT to build the system.
• Closely coordinate with PM, IT to test system, deploy projects related to working systems as required by the managers.
• Undertake other tasks assigned by Line Manager.

REQUIREMENTS

• Education: University, major in Banking, Finance, IT or relevant Degree
• Experience: At least 02 years' experience working as system operational management: Genesys, Pega, Call center, preferably working in banking or finance institution.
• Knowledge of process, operation system, project management
• Familiar with ORACLE, SQL Server, databases.
• Good communication skills & Problem solving skill
• Analytical & Time Management skill
• Good in English communication
• Good in SQL
• Proficiency in using Microsoft office (Power point, Word, Excel)