OBJECTIVES:

• Responsible for the development of policies and processes related to collections management and settlement as well as making sure the implementation of regulations and policies of Collections Division.
• Update/adjust the procedures of the Collections Division to match with the activities and strategy made by Management.

COMMUNICATION:

• Internal: Communicate to make sure all tasks run smoothly and effectively. Work with relevant departments to ensure that Procedures are built up effectively and all activities of Collections Division complied with VPBFCs rules & regulations. Work with relevant departments to ensure the operation of auto system and supporting tools.
• External: Coordinate with other departments to provide documents/data as requested by external audit/ SBV inspector. Prepare reports on debt management and settlement as requested during SBV inspection.

KEY RESPONSIBILITIES:

• Ensuring the operations of all team activities in accordance with the approved regulations, policies and procedures.
• Building, developing and continuously ensure efficiency of collections regulations, policies and procedures.
• Monitor the collections process to ensure that it meets the requirements of Collections Division.
• Participate in building & developing of collections process in compliance with VPB SMBC FC's regulations and collections strategies each period.
• Support Unit Head in addressing potential risks, implementing troubleshoot plan basing on fact findings during control review.
• Coordinate with other units under Collections Division in assessing, providing information and feedback on internal audit for Internal Audit Department.
• Work with relevant departments to ensure that process built up effectively and all activities of Collections Division complied with VPB SMBC FC's rules & regulations.
• Work with relevant departments to ensure the operation of auto system and supporting tools.
• Making periodic report of creating/developing collections process to Line Manager.
• Other tasks assigned by Line Manager

REQUIREMENTS:

• Education: Bachelor Degree, major: Finance, Legal, Auditing or related area
• Experience: 03 years' experiences in related fields. Understanding of consumer finance, banking procedure, collection operations. Knowledge of compliance, law and audit.
• Skills: Strong Communication Skill, Negotiation Skill, Strong Problem Solving Skill, Logical thinking, People Management Skill (training, coaching, motivation, evaluation), Strategic thinking, Business Acumen, Attention to details, Fluent in both Vietnamese & English, Proficiency in Microsoft Office software.
• Other requirements: Work under high pressure, Proactively in work.